Privacy Policy

Last Updated: 01/22/2026

ZipWash Platform, Inc. (“ZipWash,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the ZipWash mobile application, website, and related services (the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide

Depending on how you use the Platform, this may include:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information (processed via third-party providers)

  • Vehicle information (make, model, color, license plate, VIN)

  • Service location details

  • Profile photos (if uploaded)

  • Communications with ZipWash or other users through the Platform

  • Identity or verification information (for ZipWashers)

B. Information Collected Automatically

When you use the Platform, we may automatically collect:

  • IP address

  • Device identifiers

  • Operating system and app version

  • Usage data (pages viewed, features used, timestamps)

  • Approximate or precise location data (when enabled)

  • Log files and diagnostic data

C. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe)

  • Identity verification providers

  • Analytics providers

  • Marketing and referral partners

  • Fraud prevention services

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Operate and maintain the Platform

  • Facilitate service requests and bookings

  • Process payments and payouts

  • Verify identity and prevent fraud

  • Enable communication between users

  • Improve Platform performance and user experience

  • Provide customer support

  • Send transactional notifications (booking updates, receipts)

  • Send marketing or promotional communications (where permitted)

  • Comply with legal obligations

  • Enforce our Terms & Conditions

3. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with:

A. Other Platform Users

  • Limited information (such as name, vehicle details, and service location) may be shared between

    Customers and ZipWashers to complete a booking.

B. Service Providers

We may share information with trusted third parties that perform services on our behalf, including:

  • Payment processing

  • Cloud hosting

  • Analytics

  • Customer support

  • Identity verification

  • Messaging services

These providers are contractually required to protect your information.

C. Legal & Safety Disclosures

We may disclose information if required to:

  • Comply with law, court orders, or legal process

  • Enforce our agreements

  • Protect the rights, safety, or property of ZipWash, users, or others

  • Prevent fraud, abuse, or security threats

D. Business Transfers

If ZipWash is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

4. LOCATION INFORMATION

The Platform may collect location data to:

  • Match Customers with nearby ZipWashers

  • Enable navigation and service fulfillment

  • Improve service accuracy

You can disable location access through your device settings, but this may limit Platform functionality.

5. COMMUNICATIONS

We may communicate with you via:

  • Email

  • SMS or push notifications

  • Security alerts

These communications may include:

  • Service updates

  • Account notifications

  • Security alerts

  • Marketing messages (you may opt out where required by law)

6. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide the Platform

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

Retention periods vary depending on data type and legal requirements.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure. ZipWash cannot guarantee absolute security of your data.

8. YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Opt out of marketing communications

9. CHILDREN’S PRIVACY

The Platform is not intended for individuals under the age of 18.​

We do not knowingly collect personal information from minors.

10. CHILDREN’S PRIVACY

We may use cookies, SDKs, and similar technologies to:

  • Enable Platform functionality

  • Analyze usage

  • Improve performance

  • Support marketing efforts

You may control cookie preferences through your browser or device settings.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.​

ZipWash is not responsible for the privacy practices of those third parties.

12. INTERNATIONAL USERS

If you access the Platform from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.​

Changes will be effective when posted. Continued use of the Platform constitutes acceptance of the updated policy.

14. CONTACT US

ZipWash Platform, Inc.​

767 Broadway #1122​

New York, NY 10003​

Email: privacy@zipwashapp.com